Troubleshooting - V-Series

Reports Free Spinning Collar

If you're experiencing a free-spinning collar issue, contact customer support with part number on hand.

Reports Collar Broken

We acknowledge that you've reported a broken collar. However, it's important to clarify that this specific issue falls outside the scope of our warranty coverage. In this scenario, obtaining a replacement collar would require you to make a purchase, and the associated shipping costs will be your responsibility. Replacement collars are available only in pairs, and we can offer you a 15% discount.

Having an Issue With the PSX24W V Series Bulb

Thank you for reaching out. To effectively address your concern with the PSX24W V Series bulb, we kindly request the year, make, and model of your vehicle. This specific vehicle information will enable us to provide tailored, precise guidance that aligns with your unique situation.

In cases where difficulties with the PSX24W V Series bulb arise, it's important to consider that the plug may be polarized. We recommend confirming that the bulb is plugged in correctly, even if the fin lock does not snap into place. The bulb should be properly installed and secured by a plastic piece and gasket to prevent dislodging.

States Bulbs Do Not Have a Sharp Cut-off Line

You've mentioned that your bulbs do not have a sharp cut-off line. To offer accurate guidance on this concern, we kindly request the year, make, and model of your vehicle. This specific vehicle information allows us to tailor our advice to your particular automotive setup.

Regarding the issue of bulbs not producing a sharp cut-off line, it's essential to understand that LED bulbs themselves do not directly influence the sharpness of the cut-off line. This cut-off line is primarily determined by the design of the projector within your vehicle, not the bulbs. The bulbs do not generate the cut-off line; it is created by a component called a "restrictor plate" within the projector.

Feels Bulbs Are Not as Bright as Original Bulbs

We appreciate your feedback regarding the brightness of your bulbs. To address this concern, please provide the year, make, and model of your vehicle. This specific vehicle information allows us to offer you tailored solutions based on your automotive setup.

To enhance the brightness of your LED bulbs, ensure that the LEDs are oriented in the recommended horizontal position, with the left and right sides correctly aligned. If this adjustment does not yield improvements, consider rotating the bulbs so that the LEDs face in the vertical position, oriented up and down.

Additionally, inspect the lenses of your headlamps for any age-related defects, such as yellowing or hazing. These issues can potentially limit the output of your headlights.

H7 LED Bulb Not Fitting EU Vehicles (VW/Audi/Merc/BMW)

If you are experiencing fitment challenges with H7 LED bulbs on EU vehicles like Mercedes, BMW, VW, and others, please share the year, make, and model of your vehicle. This specific vehicle information is essential for providing you with precise solutions tailored to your automotive setup.

In most instances, EU vehicles may necessitate two additional components for proper installation, which we do not supply. To address this concern, we have provided Amazon links for these essential components:

• H7 Adapter Retainer

• H7 Canbus Decoder